Legal

Privacy Policy

Last Updated: 29 October 2024

Introduction

Welcome to Kelick's Privacy Policy. This Privacy Policy explains how Kelick ("we", "us", "our") collects, uses, discloses, and safeguards your information when you use our website at kelick.io (the "Site") and our human resources management services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

We collect several types of information from and about users of our Service, including:

• Contact information (such as name, email address, mailing address, phone number)
• Professional information (such as job title, department, and office location)
• Account login credentials
• Company information
• Employee data that you input into the Service
• Payment information
• Usage data and analytics
• Communication preferences

Usage Information

We automatically collect certain information about your device when you use our Service, including:

• IP addresses
• Browser type and version
• Device type and identifiers
• Operating system
• Time zone setting and location
• Pages viewed and features used
• Access times and dates
• Clickstream data
• Other usage statistics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Detect, prevent, and address technical issues
• Monitor and analyze trends, usage, and activities
• Develop new products, services, features, and functionality
• Personalize and improve your experience
• Comply with legal obligations
• Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity

Information Sharing and Disclosure

We may share your information in the following situations:

• With your consent
• With our service providers and partners who assist in operating our Service
• To comply with legal obligations
• To protect and defend our rights and property
• In connection with a business transfer or corporate restructuring
• With our affiliates and subsidiaries
• When the information is aggregated or anonymized

Data Retention and Security

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Data portability
• Withdrawal of consent
• Objection to processing

To exercise these rights, please contact us at our chatbot.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we will protect it as described in this Privacy Policy and comply with applicable legal requirements.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our Service or provide any information to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at our chatbot.

Terms of Service

Our Terms of Service were last updated on 29 October 2024.

Please read these terms and conditions carefully before using Our Service.

These terms of service ("Terms") constitute a contract between you and Kelick ("Kelick", "we", "us" and/or "our") and govern the use by you, your admins and employees of our website and all of the products and Services (as defined below) offered by Kelick.

By accepting these Terms, or by accessing or using the Service or Site, or authorizing or permitting any admin or end-user to access or use the Service or Site, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, organization or another legal entity (an "entity"), you are agreeing to these Terms for and on behalf of that entity and representing to Kelick that you have the authority to bind such entity and its affiliates to these Terms, in which case the terms "you," "your" or related capitalized terms herein shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Service, or continue accessing the Site.

If you have any questions about these terms, please feel free to contact us at our chatbot.

1. Service

1.1. Kelick provides hosted integrated cloud human resources solutions through the Site and any applicable software (as defined below) (collectively, the "Service"). The Service is provided by Kelick to you and any individual or entity to whom you grant the right to access the Service through your account as an administrator and/or agent as identified through a unique login ("admin"), or as an end-user connecting with you or your admins via the service ("employees"), subject to these Terms and all modifications thereto and/or other rules that may be published from time to time by Kelick.

1.2. During the term of your subscription to the Service ("Subscription"), you have the limited right to use the Service solely for your own internal, personal or limited commercial use as an online platform to communicate with your employees. The terms of your Subscription, including without limitation, the fees for the Service, the Subscription Period and the number of admins or employees permitted, shall be set out in the relevant "Subscription Plans" provided by Kelick.

2. Data Processing and Protection

2.1. Data Processing Activities

• We process your data only for the purposes specified in these Terms and as necessary to provide the Service
• We maintain appropriate technical and organizational measures to protect your data
• We only retain your data for as long as necessary to provide the Service and comply with legal obligations
• We do not sell, rent, or share your data with third parties except as necessary to provide the Service

2.2. Security Measures

• All data is encrypted in transit and at rest using industry-standard encryption
• We maintain regular security assessments and penetration testing
• Access to your data is strictly limited to authorized personnel
• We maintain incident response and disaster recovery procedures

2.3. Your Data Responsibilities

• You retain ownership of all data you input into the Service
• You are responsible for the accuracy and legality of your data
• You must maintain appropriate security for your account credentials
• You must notify us immediately of any unauthorized access

3. Service Level Commitments

3.1. Availability

• We target 99.9% uptime, excluding scheduled maintenance
• Scheduled maintenance will be communicated at least 48 hours in advance
• Emergency maintenance may be performed as needed to maintain security and stability

3.2. Support Response Times

• Critical issues: Within 2 hours during business hours
• High priority issues: Within 4 business hours
• Normal priority issues: Within 1 business day
• Low priority issues: Within 2 business days

4. Acceptable Use

4.1. Prohibited Activities

• Attempts to gain unauthorized access to the Service
• Transmission of malicious software or harmful code
• Harassment or abuse of other users
• Violation of any applicable laws or regulations
• Interference with other users' use of the Service
• Reverse engineering or decompiling the Service
• Unauthorized scraping or data collection

4.2. Content Guidelines

• All content must be legal and appropriate
• No discriminatory or offensive content
• No confidential information of third parties
• No intellectual property infringement
• No misleading or fraudulent content

5. Security Requirements

5.1. Account Security

• Passwords must meet minimum complexity requirements
• Two-factor authentication is required for administrative access
• Regular security audits of user access
• Prompt reporting of security incidents

5.2. User Obligations

• Maintain confidentiality of credentials
• Regular password updates
• No sharing of user accounts
• Compliance with security policies

6. Intellectual Property Rights

6.1. Ownership

• Kelick owns all rights to the Service and software
• You retain all rights to your data
• Feedback becomes our property
• No implied licenses are granted

6.2. Restrictions

• No copying or modification of our code
• No creation of derivative works
• No removal of proprietary notices
• No competitive uses

7. Dispute Resolution

7.1. Initial Resolution

1. Parties will attempt to resolve disputes through good faith negotiations
2. Disputes must be reported within 30 days of occurrence
3. Each party will designate a representative for resolution
4. Negotiations will proceed for at least 30 days before other actions

7.2. Mediation and Arbitration

1. If negotiation fails, parties will engage in mediation
2. Arbitration will be binding and final
3. Proceedings will be confidential
4. Costs will be shared equally

8. Changes to Service

8.1. We reserve the right to modify the Service with:

• 30 days notice for major changes
• 7 days notice for minor changes
• Immediate changes for security issues

8.2. Continued use after changes constitutes acceptance

9. Beta Features

9.1. Beta features are provided "as is"9.2. No warranties for beta features9.3. Beta features may be modified or discontinued9.4. Beta usage data may be collected for improvement

10. Termination

10.1. We may terminate service:

• For violation of these Terms
• For non-payment
• For extended inactivity
• At our discretion with 30 days notice

10.2. You may terminate:

• At the end of your subscription period
• For our material breach of Terms
• If you reject material changes to the Service

11. Limitation of Liability

11.1. We are not liable for:

• Indirect or consequential damages
• Lost profits or revenue
• Data loss or corruption
• Service interruptions
• Third-party actions

11.2. Total liability limited to fees paid in last 12 months

12. Governing Law

12.1. These Terms are governed by the laws of Singapore

12.2. Any disputes will be resolved in Singapore courts

12.3. You consent to jurisdiction in Singapore

Contact us at our chatbot for any questions about these Terms.

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